Gross, T. Scott

< 1 > 
Positively Outrageous Service
How to Delight and Astound Your Customers and Win Them for Life
By T. Scott Gross
(Allworth Press)
In today’s tough economy, cutting prices and providing good service aren’t enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)—doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put customer... [READ MORE]
Millennial Rules
How to Connect with the First Digitally Savvy Generation of Consumers and Employees
By T. Scott Gross
(Allworth Press)
In today’s digital world, the Baby Boomers and Generation X are giving way to a new generation of consumers: the Millennials. These tech-savvy consumers—bearing the mantra “my way, right way, why pay?”—want quick, customizable service that is negotiated on their terms and delivers great value. And when... [READ MORE]
< 1 > 

Back to top